Recognizing Reputable Firms
Consumers are looking for a quality product or service, a fair price and a guarantee they can trust. So, how can you identify direct selling businesses that embrace these core principles?
- Look for the DSA logo on websites and sales materials. The DSA logo serves as a clear identifier that the company you’re dealing with is a member in good standing and has agreed to abide by the DSA’s Codes of Ethics and Business Practices.
- Ensure you are dealing with sales consultants who:
- Tell you who they are (their own name and that of the firm they represent) and what they’re selling
- Respect your right to end a sales call
- When you make a purchase look for:
- Assurances that all testimonials and endorsements are truthful, current, and authorized by the person or organization quoted
- Declarations that any product claims are based on substantiated facts
- A written receipt in clear language
- A full description of any warranty or guarantee, limited or full
- Avoid sales consultants or companies who:
- Disparage other products or suppliers
- Confuse you, abuse your trust, or exploit your lack of experience or knowledge
- Offer a product or service that appears “too good to be true”
- Pressure you into finalizing a sale
- Urge you to cancel a contract with another salesperson
- Falsely claim you’ve just won a contest or that they’re doing a survey